How does a build go?

It happens in steps, and each step starts on your go-ahead. That’s why we talk in weeks, not dates.

1. A 15-minute call. Free, and no pitch. You tell us what your business does and who buys from you; we tell you how we work. If we’re not the right fit, you’ll hear it then.
2. Discovery. About an hour, sometimes two, recorded with your permission. We ask the questions your customers would ask: what you do, who you do it for, why they pick you, and what a website that works would mean to you. It’s a fixed fee, agreed up front, and if you go ahead with the website, it comes off the build price.
3. Your message, in writing. We turn that conversation into a short document: your business, your customers and your message, in your own words. You correct it until you read it and recognise yourself. It’s yours to keep, whatever you decide next.
4. A fixed quote. Built from that document. Anything beyond the standard build, like extra pages, a logo or photography, is listed and priced there, not discovered later.
5. You sign and pay half. Then work starts.
6. The first draft. About two weeks later, on a private copy nobody else can see. You get two rounds of changes, each sent to us as one list, and we make them. Fixes to facts and typos are always free. Anything beyond two rounds, or anything new that wasn’t in your document, we price before we do it.
7. Launch. About two weeks after you approve the draft, it goes live, and the second half of the build fee is due. We walk you around your new site.
8. After launch. Your monthly plan starts: updates, backups, small edits, and a plain-English report in your inbox every Monday.