The On Call package
On Call is Care with more room: two hours of edits a month, and a reply by the next business day. Everything Care looks after, On Call looks after too.
It’s for businesses that change something most weeks — new staff, new prices, a seasonal menu. Send as many requests as you like. Two hours of work a month is included, and anything past that is priced before it starts.
The short version
Everything you get, in one list.
What's included
On Call replaces Care rather than sitting on top of it, so you pay for one or the other.
Your website, designed and built
The pages your business needs, a blog and an FAQ with the first entries written, a proper page for what you sell, and search that tells you what people want. Built once, properly, and paid for once.
Everything in Care
Hosting for your site and email, updates applied and checked, automatic backups, rollbacks when an update breaks something, uptime monitoring, your domain and DNS, and your weekly report.
2 hours of edits a month
Enough for new prices, a new staff member, a seasonal menu and fresh photos, most months, without anything needing a quote. Unused time doesn't carry over.
A reply by the next business day
Send a request on a Tuesday and you'll hear back by the end of Wednesday. Next business day, not same day: a promise that holds is worth more than a faster one that breaks.
How On Call works
The day to day, the commitment, and moving back to Care.
Asking for a change
Email what you need, as plainly as you’d say it on the phone. If it fits in your two hours, it just gets done, and you’ll hear back by the next business day. If it won’t fit, you’ll get a price first, and nothing starts until you say yes.
Three months, then month to month
On Call starts with a three-month commitment, then runs month to month: give notice and you can go. If you leave, you get a full export of your site and an hour of help getting it running somewhere else. Nothing is held back, for any reason.
Moving back to Care
If things settle down and two hours is more than you use, you can move back to Care. The plans replace each other, so you only ever pay for one.
What's excluded
Said plainly, so nothing turns up as a surprise later. Most of it we can still do for you, at a price agreed before we start.
Edits beyond your 2 hours
Bigger changes are charged by the hour, and you'll know the cost before any work starts.
A deeper cleanup after a hack
If a site is ever compromised, putting it back from a clean backup is part of the monthly. If a backup isn't enough and the site needs a deeper cleanup, that's a separate job, and you'll know what it costs before we start.
New pages, sections or features
Anything that adds to the site rather than maintains it is quoted separately, so a bill never surprises you.
Writing, photos, graphics and logos
On Call keeps what's there working and current. New words, photos, graphics or a logo are their own job. We can take them on, and you'll know the cost before anything starts.
Marketing and SEO work
Ads, social media and SEO beyond the weekly report aren't part of On Call. We can take them on as a separate job, done by a specialist we trust, and you still deal only with us. You'll know the cost before anything starts.
The training session
Two hours, one to one, for $249: adding a blog post or a product, updating text and pictures, and reading your weekly report. Priced separately, because not everyone wants it.
The keys to the parts that break things
You can add blog posts and FAQs, and update the text and photos set up for you to change, any time. The layout, the design, plugins and settings stay with us, because that's the only way backups, updates and rollbacks can be promised at all. Need something else changed? Ask, and we'll tell you honestly whether it's worth it.